Standard Policy Returns
No Refunds Store Credit Only.
Items bought on SwoonedOut.com will gladly be accepted if requested within 14 days of the shipment delivery date.
Customer will have to purchase the Return label for shipping.
We do not offer price adjustments for any previous orders.
All merchandise must be returned in its original condition, including its original boxes and packaging. Clothing must be unworn, unaltered, undamaged, and free from any stains, odors, self-tanner, pet hairs, or distinct smells like deodorant and perfume.
Please note that all Clearance items, Outlet Items, Sale Section Items, Accessories, Swimwear, Shoes, and Intimates are final sale and can not be returned or exchanged. Additionally, all personalized items are considered final sale and are non returnable and non exchangeable.
Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won't be returned to you or refunded, they will be discarded.
We kindly ask customers to return each order separately, so you don’t experience issues receiving your complete and correct refund. If items from separate orders are returned together in one parcel, we’ll only be able to identify one order.
Damages
In the event your item is damaged or defected [we're deeply sorry!] Please visit our Swooned Out customer service within 7 days to report the damage.
Our agents will be happy to assist you!