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Q&A Customer Service

How to return your items?

It's as easy as 1,2,3! Follow the steps below to ensure you have a successful return. 

  1. Ensure your items are refundable. We accept returns within 14 days of the delivery date as long as the item is unwashed, unworn and free of any stains or odors. Item must not be a final sale item. 

Do I have to pay for return postage? 

Yes the customer is responsible for purchasing the return postage  

Can I return separate orders in one parcel?

We kindly ask customers to return each order separately, so you don’t experience issues receiving your complete and correct refund. If items from separate orders are returned together in one parcel, we’ll only be able to identify one order.

How long does it take to process my refund?

Your refund will be processed within 7-10 business days of us receiving your parcel. The refund will be in the of form a store credit. A confirmation email will be sent to you once the parcel does process. 

When will I see the funds back into my account?

Refunds do require roughly 7-10 business days to process with us however we do suggest contacting your financial institution for more information on when the amount will be posted to your account. Each bank does have varying processing times. 

What happens if I return a Final Sale Item?

To qualify for a refund, the accurate item(s) must be returned. Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won't be returned to you or refunded. They will be discarded.

If you have any further questions or concerns regarding the return process, please don't hesitate to contact our customer support team at SwoonedOut.com. We're here to assist you!